Course Introduction : Research into medical errors and adverse events indicates that as many as 80% can be attributed to a breakdown in human factors including situation awareness, poor interactions and communication with team members, inadequate monitoring, failure to follow procedures and routines rather than a lack of knowledge and technical expertise. To safely and competently manage patient care healthcare professionals are required to develop a set of skills that encompass not only discipline and technical expertise but also include the interpersonal and cognitive skill elements of professional practice commonly known as Non-Technical Skills.
Course Objectives :
- Define “the cognitive, social and personal resource skills that complement technical skills and contribute to safe and efficient task performance.
- Deal with critical events in stressful, time‐pressured situations characterized by ill‐structured problems, shifting goals and incomplete feedback
- Explore the factors that are a part of an effective team.
- Appreciate the role of effective communication in healthcare.
- Develop an awareness of the different teams that function in healthcare environments.
- Explore the factors that can impact decision making
- Explore the different types of stress experienced by health professional and various approaches to manage stress.
- Investigate the importance of supporting safety and quality by adhering to standards and protocols and look at identifying the essential and available requirements for completion of a task.
- Apply how to the non-technical skills from different points of views.