Non Technical Skills

This online interactive course is designed as an adventure of discovery. Our students will explore a new taste of learning. They will be tested, taught and transformed through a series of sessions, readings and real-world case studies that are designed to push them up and out of their comfort zone. This online interactive course is divided into Ten sessions (Eight informative sessions and Two sessions for application and assessments).

10 Lessons

Course Introduction : Research into medical errors and adverse events indicates that as many as 80% can be attributed to a breakdown in human factors including situation awareness, poor interactions and communication with team members, inadequate monitoring, failure to follow procedures and routines rather than a lack of knowledge and technical expertise. To safely and competently manage patient care healthcare professionals are required to develop a set of skills that encompass not only discipline and technical expertise but also include the interpersonal and cognitive skill elements of professional practice commonly known as Non-Technical Skills.

Course Objectives :

  1. Define “the cognitive, social and personal resource skills that complement technical skills and contribute to safe and efficient task performance.
  2. Deal with critical events in stressful, time‐pressured situations characterized by ill‐structured problems, shifting goals and incomplete feedback
  3. Explore the factors that are a part of an effective team.
  4. Appreciate the role of effective communication in healthcare.
  5. Develop an awareness of the different teams that function in healthcare environments.
  6. Explore the factors that can impact decision making
  7. Explore the different types of stress experienced by health professional and various approaches to manage stress.
  8. Investigate the importance of supporting safety and quality by adhering to standards and protocols and look at identifying the essential and available requirements for completion of a task.
  9. Apply how to the non-technical skills from different points of views.

10h 27m

10 Sessions